Payments and Refund Policy

Payments and Refund Policy

General

Each order you sell and successfully complete accredits your account with revenue equal to 80% of the purchase amount.

Pixel-Nomad accredits Sellers once an order is completed. See the "Orders” section in the Terms of Service for a definition of a completed order.

If an order is cancelled (for any reason), the funds paid will be returned to the Buyer’s Pixel-Nomad Balance.

Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the offer page or on the order page is inclusive of all such taxes and charges that may apply to the Sellers.

Appointment as Limited Payment Collection Agent: Seller hereby appoints Pixel-Nomad as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to Pixel-Nomad shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Pixel-Nomad (or its Payment Services Provider, as applicable), and Pixel-Nomad (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Pixel-Nomad (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Pixel-Nomad and not the Buyer directly. Seller agrees that Pixel-Nomad may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that Pixel-Nomadmay deem necessary or prudent.

Pixel-Nomad partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Pixel-Nomad Balances. All payments services in connection with the withdrawal of funds on the Pixel-Nomad platform are performed by Pixel-Nomad Payment Services Providers.

Withdrawing Revenues

All funds eligible for Withdrawal will be held on your behalf in an account with Pixel-Nomad Payment Services Provider. All payment services, including withdrawal services, will be provided by Pixel-Nomad Payment Services Provider.

Your Pixel-Nomad profile can be associated with only one account from each Pixel-Nomad withdrawal method. A Payment Service Provider withdrawal account can be associated with only one Pixel-Nomad profile.

Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.

Sellers may withdraw their revenues using one of Pixel-Nomad withdrawal options. To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.

For security concerns, Pixel-Nomad may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple Pixel-Nomad accounts to a single withdrawal provider.

Withdrawals can only be made in the amount available to you.

Withdrawal fees vary depending on the withdrawal method.

Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.

In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by Pixel-Nomad Payment Services Providers. Your Pixel-Nomad Balance is always derived from its USD$ value and, therefore, the local currency amount of your Pixel-Nomad Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in USD$.

Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to odian.world approval.

Purchasing

General

Buyers pay Pixel-Nomad to create an order from a Seller’s order page or Custom Offer, using the Order Now button. Pixel-Nomad partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Pixel-Nomad Balances. All payments services in connection with the collection of funds on the Pixel-Nomad platform are performed by Pixel-Nomad Payment Services Providers.

Pixel-Nomad serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Pixel-Nomad (or its Payment Services Provider, as applicable), and Pixel-Nomad (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Pixel-Nomad (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Pixel-Nomad and not the Buyer directly.

In most locations, purchases on Pixel-Nomad can be made by using one of the following payment methods: Credit Card, PayPal, Pixel-Nomad Credits or existing Pixel-Nomad Balance. Additional payment methods may apply in certain locations. More information on available payment methods is available here.

Your existing Pixel-Nomad Balance will be automatically applied to your next purchase

You may not offer Sellers to pay, or make payment using any method other than through the PixelNomad site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.

To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Pixel-Nomad or Pixel-Nomad Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Pixel-Nomad is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.

By using any payment method and/or providing payment details for making purchases on PixelNomad, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on PixelNomad, and (d) such actions do not violate any applicable law.

Local Currencies

You can pay on Pixel-Nomad in several different currencies. For your convenience, prices will be rounded up to the closest number. At checkout, you will see the accurate amount to be paid. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by Pixel-Nomad Payment Services Providers.

Note that all prices on Pixel-Nomad are derived always from their original USD$ price and, therefore, non-USD$ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in USD$ by changing their currency.

If you paid for an Order in a currency other than USD$ and your Order was later cancelled for any reason, the amount returned to your Pixel-Nomad Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same USD$ value.

Your Pixel-Nomad Balance is always valued in USD$, even if it is displayed in a non-USD$ currency. Therefore, should you choose to view your Pixel-Nomad Balance in any currency other than USD$, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same USD$ value. Users always have the option to view their Pixel-Nomad Balance in USD$ by changing their selected displayed currency.

Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Pixel-Nomad Customer Support department for assistance.

Basics

Order cancellations can be performed on Pixel-Nomad, when eligible, by Pixel-Nomad (via Customer Support or otherwise) or through the Resolution Center per order.

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.

Pixel-Nomad, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.

If an order is cancelled (for any reason), the funds paid will be returned to the Buyer’s Pixel-Nomad Balance.

Revisions to deliveries can be performed by Sellers based on the customer care. Sellers may determine the number of revisions they wish to offer, including no revisions.

Requests for revisions can be performed through the Order Page while the order is marked as Delivered.

Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

Order Cancellations

Pixel-Nomad encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.

Eligibility for requests to Pixel-Nomad to cancel an order will be assessed by Pixel-Nomad based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the Pixel-Nomad delivery system.

Completed orders may be cancelled, upon review by our Customer Support team, up to 14 days after the order is marked as complete. Please be advised that orders cannot be partially cancelled (i.e. we can only cancel the entire order when it is justified).

In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Buyer’s Pixel-Nomad Balance and will be deducted from the Seller’s Pixel-Nomad Balance or, if there are no sufficient amounts in the Seller’s Pixel-Nomad Balance, from future revenues of such Seller.

Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the offer Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.

You must use Pixel-Nomad Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the applicant has failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of Pixel-Nomad.

Any non-permitted usage of Pixel-Nomad encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but is not limited to; harassment, unlawful behaviour, or other violations of Pixel-Nomad Terms of Service.

Pixel-Nomad will cancel orders based on, but not limited to, the following reasons:

Active orders (after requirements were submitted to the Seller and before the Seller delivers on Pixel-Nomad):

• The Seller is late and unresponsive for more than 24 hours while the order is marked as Late.
• Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
• Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.
• The user is no longer an active Pixel-Nomad user due to Terms of Service violations or closure of their account.

Delivered Orders (after the Seller clicks Deliver Now and before the order is marked as complete):

• The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offences will result in permanent suspension of your account.
• The Seller delivers no files and/or proof of work related to the agreed-upon order requirements. Note: The subjectivity of the materials in question will be reviewed by our Customer Support team.
• The Seller requests additional payments, on or off the Pixel-Nomad platform, by withholding the final delivery of services directly related to the agreed requirements.
• The Seller is withholding the final delivery of services for improved ratings.
• Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.
• Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.

Completed Orders (after the order is marked as complete and before the 14-day limitation):

• Users who have been reported to use copyright/trademark infringing materials after verification and with proof
• Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s offer Page and cannot be retroactively included once the order is completed for over 14 days.
• Pixel-Nomad Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the order to be marked as complete.

Chargebacks

Pixel-Nomad reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favour. If the chargeback case allows, Pixel-Nomad (or one of Pixel-Nomad Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller.

Refunds

Pixel-Nomad does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's Pixel-Nomad Balance and are available for future purchases on Pixel-Nomad.

Deposit refunds (i.e. refunds directly to your payment provider) can be requested directly from the billing page, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

General Terms

Modifications

Pixel-Nomad may make changes to these Payment Terms from time to time. When these changes are made, Pixel-Nomad will make a new copy of the terms available on this page.

You understand and agree that if you use Pixel-Nomad after the date on which the Payment Terms have changed, Pixel-Nomad will treat your use as acceptance of the updated Payment Terms.